I. General provisions
I.1 It is understood that KTS will negotiate contracts with its suppliers in France and Monaco on a twice-yearly basis and shall supply CUSTOMER with the negotiated rates. Those net rates must remain confidential and are not to be disclosed to any third party.
I.2 Tariffs provided by KTS to CUSTOMER will be applicable for every service until . KTS will keep CUSTOMER advised through its office email partner@email.xx if there are any changes to tariffs or sales policy.
I.3 CUSTOMER will add its mark up to net rates provided by KTS. They will not be eligible for any commission on the net rates quoted by KTS. The inventory list of KTS suppliers is accessible through KTS official website: http://www.ktsfrance.com/kts_incoming
I.4 Payment mode: PREPAYMENT. Credit line of 0 EUR will be applied upon receipt of deposit or bank guarantee made by CUSTOMER. KTS reserves the right to deliver or not, or to continue the credit basis facilities according to regular on time payments and no overpass credit amount due.
I.5 All clients of CUSTOMER will make full payment prior to their departure. Vouchers issued by CUSTOMER must compulsory contain the mention "Payable through KTS FRANCE" and, if possible, KTS booking reference (file number). Any supplementary services (extras) which are not mentioned in the voucher are the liability of CUSTOMER's clients direct settlement. All bookings are in full prepayment (except credit facilities cf provision I.4). KTS cannot be held responsible for possible loss or damage to the supplier.

II. Rates
II.1 All KTS provided rates are NET in local currency (EUR) and specified in tariff brochure (*.xls extractions and B2B web platform).
II.1.a CUSTOMER's confidential NET rates are downloadable through http://www.ktsfrance.com/kts_incoming/ Just follow web-links on the right panel between brochure pictures, then log with your connection data on the bottom of page (pop-ups should be authorized), attention to capital letters.
II.1.b Login   xxxxxxxxxx (could be amended by your written request, 6/10 characters min/max)
II.1.c Password xxxxxxxxxx (could be amended by your written request, 6/10 characters min/max)
II.1.d The access will be deactivated if no signed copy of present agreement returned to KTS by email/fax/post within one week.
II.1.e KTS can provide with rates specially calculated for your Production needs with such criterias as length of stay, specific arrival day(s), five variants of occupancy per unit (for example, 01adl/02adl/02adl+01chd/02adl+02chd/03adl) etc. Both xls tables and xml bases are possible, specify in which format you have to be delivered.
II.2 Trade fair prices shown in our tariff brochure always supersede regular rates and request specific conditions such as full prepayment (even for those in credit facilities).
II.3 Certain periods (such as high peak seasons, or event period) may attract high prices in some cities. These are not strictly trade fairs but during those periods our rates may be closed to or even rarely above rack, and they should be treated in the same way as trade fairs.
II.4 FIT bookings are considered usually up to 10 rooms and group bookings from 10 rooms (if no specification in Product sales policy and its description).
II.5 In some hotels no additional bedding is provided for a child where the child is either Free or at a reduced price and breakfast may be charged for the child on departure.
II.6 Reservation requests will be invoiced according to our current tariff at the time the booking is confirmed to you. We reserve the right to vary our quoted rates at any time on notice to you after bookings have been made and confirmed as a result of trade fairs, changes in government local occupancy taxes or other matters outside our control, such as currency fluctuations. Any increase in rates as a result of currency fluctuations in respect of existing bookings shall only be made where the currency fluctuation exceeds 3%.
II.7 If a price changes affecting the tariff, KTS will advise you through the office email partner@email.xx.  

III. Booking procedure
III.1 Reservation requests must be generated, in priority, through our online B2B system. If any failure of the system or non-available category of rooms or services etc … requests can be sent through email to incoming@ktsvoyages.fr or by fax to +33158366669.
III.1.a Save this direct URL in bookmarks of your Internet browser (thanks to this link you interrogate our database in real time and your session could be expired after several minutes of inactivity. Need to click on below link once again to start from the beginning):http://www.reshorus.com/ResHorus/Connexion?acc=KTS&cag=&mdp=&lic=LI075950204
III.1.b The summary of generated request will be automatically sent to office email: partner@email.xx
III.1.c Above URL will be deactivated if no signed copy of present agreement returned to KTS by email/fax/post within one week.
III.1.d NB / KTS online system shows real "live" availabilities and this is the reason why you can be disconnected (error message) after some delay of inactivity. In this case just start from the beginning by clicking once again on your personal access link.
III.1.e KTS booking system allows only one email address per point of purchase (POP). That means that all automatic messages such as status changes ("option", "file in progress", "booking confirmation" etc.) or invoices, vouchers will be sent to UNIQUE office email. That is very important point of CUSTOMER's intern organization and email dispatching in case of multiple staff with personalized emails. KTS will not forward the automatic system messages to individual vendors' emails.
III.2 Booking request should set out following information:
- CUSTOMER name and Agent contact name
- Guests' lead name (surname) and all names in full, preferably in format: Mr/Mrs/Ms/Chd/Inf + SURNAME & First name(s)
- Exact date of birth of every Child/Infant in format dd-mm-yyyy (some rate discounts and special offers could not be applied without this exact information provided by you while booking)
- Exact accommodation property name or at least 2*/3*/4*/4*luxe category and its preferred localization 
- Exact service appellation (with tour codes if there are any) as per our tariff brochure
- Check-In date (dd-mm-yyyy), check-out date (dd-mm-yyyy), nbr of night(s)
- Number and category of room(s)/unit(s); in case of booking of two and more units, compulsory rooming list with Pax assignment
- Meal plan (BB on default)
- If CUSTOMER has its own files counting system, KTS can attach CUSTOMER's file reference to the booking and this information will appear while invoicing/statements of account.
III.3 KTS will not quote any rate over the phone and will not action any unwritten request made by the CUSTOMER.
III.4 Please ensure your company name is mentioned on all email/fax exchanges between our offices. KTS is not able to check and advise on availability at hotels as the situation can change rapidly. CUSTOMER using our booking system can view hotels with on time "live" availability.
III.5 All amendments must be clearly marked "Amendment". Please ensure our booking reference (file number) is quoted when sending amendments. Our booking reference numbers will be in the format 001-1xxxxx for intern opened files or 003-3xxxxx for booking made via online B2B platform. Each booking will have its own unique number.
III.6 If KTS is not able to confirm the requested hotel by CUSTOMER, KTS will, whenever possible, confirm an alternative. Failure to cancel an alternative that is not acceptable will result in no show charges. KTS will always try the requested hotel by CUSTOMER first and will only confirm an alternative if it is not available. KTS will not confirm an alternative if CUSTOMER has told his request to KTS is MUST and, therefore, an alternative is not acceptable.
III.7 Trade fair reservation will often includes a reconfirmation/cancellation deadline. It is your responsibility to reconfirm/cancel a booking before the date given. Once a booking is reconfirmed it cannot be cancelled or reduced without incurring penalties. If you do not reconfirm a fair booking it will be cancelled. Fair bookings will be confirmed as quickly as possible but it may not be within 24 hours. Fair bookings must not be made with fictitious names in order to hold space. If you do not book with correct names you may receive no show or amendment charges.
III.7.a For some trade fairs our prices may be above rack rates. Should any fair dates change or new fair rates apply, we will notify you of such changes and invoice you at the revised rate. Such revised rates may be applied to all bookings, including those made prior to the fair change. You must therefore check with your client that they will pay the higher price and, if not, you should cancel or amend the dates.
III.7.b Accommodation at some hotels must be sold for the full duration of the fair or specified minimum stay. We will advise full details at the time of booking. When a reservation request is made for a trade fair period, the reservations of the rooms may have a reconfirmation advised at the time of confirmation. If you reconfirm your request, you will be totally committed for all nights and no refunds will be given. Cancellations received after we have received your reconfirmation will incur full charges.
III.7.c We may request full prepayment, which, if not received by the due date, will result in the automatic cancellation of the booking without further reference to you.
III.7.d In some hotels, supplements during trade fairs may be advised at the time of confirmation.
III.7.e Fair bookings must not be made with fictitious names for you to hold space. If you do not book with the correct name you may receive no show charges.
III.8 Special requests to hotels such as non-smoking, adjoining or interconnecting rooms, will be passed on but cannot always be confirmed or guaranteed.
III.9 KTS requires full rooming list. If CUSTOMER asks KTS to book an extra space on a confirmed booking but KTS cannot do so, this last will cancel the rooms held and make a new booking for the full reservation at a new hotel, unless CUSTOMER tells KTS that he will not accept another hotel. In this case, KTS would reject the request for extra space.
III.10 As far as and in the case some hotels are under renovation, they will take all possible steps to limit disruption to their guests. KTS will not accept complaints, or requests for refunds, if a hotel is carrying out renovations whilst a guest is resident.
III.11 In most hotels, the usual check-in time is from 2.00 PM but in some hotels, it can be from 3.00 PM or even 4.00 PM. Also, notice that in most hotels, the normal check-out time is 12.00 AM. But, it might change in some cases. KTS gives appropriate information regarding check-in / check-out duly time of each hotel through property general description. CUSTOMER, should precise on the voucher the recognition of the so mentioned details.
III.12 Triple and quadruple rooms may consist of twin or double bed/s plus extra bed, or two double beds. Most hotels do not have one full size bed for each guest in their triple or quad rooms.
III.13 Complaints must be reported to hotel on the spot and KTS will not be liable for any compensation for a problem which could have been rectified during CUSTOMER clients' stay, had the hotel been made aware of it. KTS will not deal with any complaint received more than four weeks after CUSTOMER clients' checked out of the hotel.
III.14 For last minute bookings CUSTOMER has to make sure that alternative choices are communicated, otherwise the booking will be rejected back to him if the originally requested hotel is fully booked. If CUSTOMER has not received a reply for a booking and sent a reminder, the fax or the email must clearly state it in a "Reminder". KTS will confirm bookings within 24Hrs (48Hrs for Suite category bookings at Disneyland® Resort Paris). Our confirmations are usually made within few hours.  

IV. Cancellations
IV.1 Cancellations must be received by written. KTS will then confirm, by written, the cancellation with or without penalties.  Cancellation must be done in the deadline indicated in the confirmation of the booking to avoid penalties. Please note that our offices in France are open from Monday to Friday between 9.00 AM to 7.00 PM and Saturday between 9.00 AM to 1.00 PM In the case of our offices are closed, you should inform directly KTS' supplier about your cancellation in written form and copied to our office.
IV.2 When a booking is cancelled as per CUSTOMER's request, KTS will send a written confirmation of cancellation made. You must advise us if no such confirmation is received and, if not advised, we will charge as a No-show.
IV.3 KTS reserves the right to be indemnified by CUSTOMER in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason. 

V. Vouchers
V.1 If there are no contrary propositions, KTS provides CUSTOMER with its own vouchers (Disneyland® Resort Paris recognizes only originally issued KTS voucher). KTS booking system sends vouchers separately for every prepaid service.
V.2 Vouchers issued by CUSTOMER must compulsory contain description of service bought through KTS (as per its confirmation) with mention "Payable through KTS FRANCE" and, if possible, KTS booking reference (001-1xxxxx or 003-3xxxxx).
V.3 All extras incurred by CUSTOMER's clients must be paid directly to the hotel before their departure. KTS will not pay hotels for clients' personal hotel charges.
V.4 All hotels are advised that clients may arrive without a voucher. KTS will pay them based on our confirmation and that they do not need to send us a voucher. Therefore, KTS is not able to return client's vouchers to you.
V.5 If we receive an invoice with your voucher and it is for more nights or services than you reserved, we will invoice you based on your voucher.
V.6 Day use bookings are all exclusive of breakfast. If you give a voucher to your client stating breakfast is included, you will be responsible for payment of the breakfast directly to the hotel. 

VI. Non arrivals/No show
VI.1 If we invoice a non-arrival but the hotel later confirms CUSTOMER did stay, we will raise a supplementary invoice, which must be paid.
VI.2 Other clauses concerning non-arrival can be found in the sections on booking procedure and the section on cancellations.

VII. Other Services
VII.1 Please use your Services Tariff for quoting services such as regular sightseeing tours and transfers. We will only quote on itineraries that do not feature in the Services Tariffs. Please note that many services do not need to be pre-booked. They can be free-sold as shown in the Tariff. Our tariff shows only a selection of services available. If you do not find what you are looking for in our tariff please send us a request and we will gladly investigate.
VII.2 Please quote both the tour reference number and the name when booking a regular sightseeing tour. If there is a choice of times, please ensure this is also mentioned. When a hotel pickup is required you must advise it on your request. Regular sightseeing tours are free sale unless stated otherwise in your tariff (i.e. reservation compulsory).
VII.3 If an airport/station transfer is requested we require the following information:
- Carrier and flight/train number
- Arrival or departure time
- Departure and arrival cities
- Category of  vehicle and whether guide /assistant services required
- English speaking driver on default

VIII. Contract
VIII.1 Reservation requests received by us shall be treated as offers to enter into formal legally binding contracts which shall be deemed to have been accepted by us only when we have transmitted to you our confirmation of the reservations. All contracts with us are subject to these terms and conditions.
VIII.2 All contracts between us will be governed by French law. On receipt of your reservation request we shall imply your consent to the exclusive jurisdiction of the French Courts, specifically the Paris Court of Commerce in all matters regarding each contract except to the extent that we invoke the jurisdiction of the courts of any other country.
VIII.3 Booking land arrangements with us is an acknowledgement of acceptance of the terms and conditions set out herein.

IX. Invoice Disputes
IX.1 All invoices are due and payable without discount set-off or other claim you may have against us. If there is any item of dispute arising out of or in connection with any invoice full details of the dispute must be made known to us in writing within 14 days of the date of issue of the disputed invoice(s). Failure to bring to our attention full details of any dispute concerning any of our invoices within 14 days of the date of their issue will result in you being precluded from seeking any discount, set off or other claim against us at all.
IX.2 If a client leaves a hotel early you will be invoiced in full unless we are advised prior to raising our invoice. If we are so advised we would check with the hotel and invoice according to what the hotel will invoice us. This may result in charges for additional nights. In order to avoid disputes CUSTOMER must always obtain from the hotel a written confirmation of the departure time, if leaving before the confirmed departure date.
IX.3 We will not accept as a reason for not paying an invoice, that your client claimed to have seen a rate on checkout lower than the price in our tariff.

X. Interest/Default
X.1 If payment is not received upon the due date in accordance with these conditions, we reserve the right to:
X.1.a Disconnect your direct access to our reservation and tariff system
X.1.b Cease making reservations sent to us
X.1.c Terminate with immediate effect any or all contracts with you at our discretion
X.1.d Demand prepayment for existing bookings as a condition of their not being cancelled
X.1.e Cancel any space being held on your behalf
X.2 If you cease, or threaten to cease, to carry on business or if you make a voluntary arrangement with your creditors, become bankrupt, go into liquidation or if any encumbrance takes possession, or a receiver is appointed, of any of your property or assets we shall be entitled without prejudice to any other remedies open to us, immediately to cancel any contracts between us and to demand the immediate payment of all sums due to us with interest.

XI. Payment
Payment should be done either by credit card Visa/MasterCard (without additional charges)
or by bank transfer with compulsory covering of all bank charges by your side, the exact invoiced amount shall reach KTS's bank-account at
Bank name and address: BLC BANK (France) S.A. – 49-51 avenue George V, 75008 PARIS, FRANCE
International Bank Account Number (IBAN): FR76 4182 9000 0100 1020 7000 537
Bank Identification Code (BIC): LICOFRPP
SWIFT: LICOFRPPXXX
A copy of the transfer or bank receipt shall be sent by fax to KTS to identify the payment with compulsory mention of file and/or invoice number(s).
The amount of KTS's invoice is NET. All bank orders shall be free of bank charges for KTS and all bank-remittances shall bear a note to this matter. KTS keeps the right to charge any eventual bank fees separately, if such charges should occur.

XII. Confidentiality
In no circumstances may you disclose our published rates or any information relating to them or these terms and conditions to anyone who is not a member/or employee of your agency. We reserve the right to cancel all reservations and terminate with immediate effect all contracts with you immediately and without notice to you, should you be in breach of this condition.

XIII. Terms and Conditions
Our Terms and Conditions for hotels and those for services are strictly applied, so it is very important that you read and understand them both.